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ZALMAN Warranty Program
  • Date: 2018-05-08

The original customer purchasing the ZALMAN Product is covered under the ZALMAN Warranty Program.
What Is and Is Not Covered It is important to note that our warranty is not an unconditional guarantee for the duration of the Program.
Any replaced parts become the property of ZALMAN.

The Program does not apply to the software component of a product or a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.
The Program does not cover any events such as below:

• Any damages unrelated to manufacturing defects.
• Any unsuitable environment or use of the product in ZALMAN Opinion. (including cryptocurrency mining)
• Any product which has been modified without official permission from ZALMAN,
or on which the serial number or warranty sticker has been defaced, modified, or removed.
Damage, deterioration or malfunction resulting from:
• Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, commercial or industrial use,
unauthorized product modification or failure to follow instructions included with the product.
• Third party products using ZALMAN Components will not be covered by warranty.
See your vendor or the manufacturer for information about servicing.
• Repair or attempted repair by anyone not authorized by ZALMAN, Inc.
• Any shipment damages (claims must be made with the carrier).
• Unauthorized repairs to a ZALMAN product will void the warranty offered by the Program.
ZALMAN reserves the right to refuse to service any product which has been altered,
modified or repaired by non- ZALMAN Service personnel.
• ZALMAN does not warrant that this product will meet your requirements.
It is your responsibility to determine the suitability of this product for your purpose.
• Removal or installation charges.
• You are responsible for the cost of shipping the product to ZALMAN.
ZALMAN pays the cost of returning a product to you.
• ZALMAN reserves the right to replace the product with a service product at their sole discretion at any time.
• Product malfunction or damage resulting from liquids or moisture.
• All accessories that malfunction due to physical damage such as: USB cables, extension cables,
adapter cables, adapters, power cords, screws, retention brackets, ear cups, and all other similar accessories.